Savvy businesspeople know that happy customers return and spend more money. Smart farmers ask loyal CSA, farmers market and restaurant customers what they liked. Smart businesspeople seek customer suggestions for the future.
Engaged customers are loyal customers. Always greet your customers personally at CSA pickups, farmers markets and on deliveries. Ask customers their opinions and take their advice when you can. Make them feel that your improvements or changes were their idea. It does not matter who gets the credit for a great idea. [Read more…]